F.A.Q

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less

How long is shipping for orders within the EU?
For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

How do I Cancel an Order?
If you decide you want to cancel an order, Contact Us with the order number. If we've already sent your order to the printer then we will be unable to cancel as it will already be in the process of printing or shipping.


What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

How quickly are packages delivered?
Flat rate: 5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally

Does WaytoCrypto ship to all countries?
No, we don't ship to some countries because of legal restrictions or shipping carrier limitations.
For now, WaytoCrypto doesn't ship orders to Crimea, Cuba, Iran, Syria and North Korea. This list may change periodically.
We ship internationally to all other countries!

What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.